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LSGmodels.com FAQs

Here you will find all the help you need to make sure that your browsing experience at LSGModels is smooth and optimal. If you don't see an answer to your question here, email us at 

Please Note: LSGmodels.com recommends you surf the web with FIREFOX as your browser. It's MUCH faster and the site looks great in it. Click here to download it for free!

Subscription Help

If you want to cancel your subscription, CLICK HERE.

If you have any questions regarding your subscription – billing questions, login problems, lost password, etc. – please contact our billing vender, CCBill Customer Service.

Include the site name "LSGModels", your username and subscription number (those have been sent to you by mail upon sign-up). If you have lost all of those details - no problem - they will still be able to find your subscription with other data they will ask from you (such as e-mail, CC-number, name, etc.)

E-Mail Support: (don't send credit card details via e-mail)

Telephone Support Worldwide (24 hours, 7 days a week): +1 (480) 449 7751 - "press 1”

Surfing the Site

“Why don't I see the latest updates?” (Proxy Servers)

The problem with proxy servers is that they store content to speed up download speed. This can be a be a problem on frequently updated sites like ours. You should surf without proxy servers because you might not get the latest updates otherwise.

To disable on Windows PC's:
click [Start] => [Control Panel] => [Connections] => [LAN settings] => [disable any checked feature] => [restart the computer]

Do not use spiders to dump the complete site. (no "leeching"!) Automatic downloading the complete site or large parts of it reduces the server speed and negatively affects users' ability to surf the site. Our server security system will block you if spidering is detected.

"Do you have a download limit?"

In order to keep our servers as fast as possible, we have instituted a download limit. You may download 4 GBs of content every 24 hours. If you download more, your account will be blocked for 24 hours, and then become active again 24 hours after the block began.

Log-in Problems

“I get the message "Authorization Required" if I try to log in!”

Please keep in mind that username and password are caSe sEnsiTivE!

Please note that:
user: "joHn" - password: "DoE" is NOT the same as: user: "john" - password: "doe"

Please type in the codes exactly as they were sent to you by e-mail upon your sign-up.

Also, disable anonymizing software... and do not use anonymizing URLs. Disable programs such as: Norton Internet Security or Atguard Privacy Software or Safeweb. They might be considered hostile by the server's security.

“I sometimes get "You are blocked temporarily" when I try to log-in.”

Our server security system monitors hacker attempts and account abuse and might block you in the following cases:

  1. You have tried to log-in unsuccessfully many times within a short time frame. Please remember that user and password are CaSe senSiTivE!
  2. Your username has been used from various IP addresses within a short time frame. Do not share your account with other people! Your login is for your use only. Shared accounts will be automatically blocked. Please read the Terms.
  3. You have downloaded huge parts of the site with a download manager. This is also called "site leeching". Please don't do that. Other members' download speed might be negatively affected. "Leeching" will be blocked.

Viewing the Photos

“Why do photos have a poor, pixelated or compressed look?”

Use the correct "Color Depth" Please set your color settings to 24 or 32 bits. To change these settings:

Windows PC: [Control Panel] => [choose Display] => [click Settings] and set video card to the highest possible color depth (24 or 32 bits).

De-activate "Image Compression." Some Browsers and have a feature that will automatically resize larger images to fit the screen or speed up download time. The result is that the images look ugly. You should de-activate this feature!!!

  1. Internet Explorer: [click Internet Options] => [Advanced] => [Multimedia] => [un-check "automatic image resizing"]
  2. Netscape 7.1: [click on Edit in the Toolbar] => [Preferences in the Edit drop-down menu] => [Appearance] => [uncheck the "Resize large images to fit in the browser window"]
  3. AOL Browser: [settings within your AOL browser] = > [choose preferences] => [internet properties (www)] => [web graphic tab on top] => [choose "never compress graphics"]

Are you using a mobile internet connection? Some carriers compress the images to save rather narrow bandwidths. Consult your carries/provider to disable image compression.

Downloading Zip Files

“How do I download and extract the zip files?”

Windows PC or Mac: Click on the download link — a download to your computer should automatically start
Open the .zip file => [extract the content to your desired destination]

Need software to open zip files?

For Windows: WinZip
For Mac: StuffIt

We also recommend, if you're having a problem unzipping files on a Mac, that you use this program: The Unarchiver

Problems downloading / extracting zip files?

A common problem (empty zip files, etc.) is the local firewall (hardware / software). Check the settings and allow zip files being downloadable! Also check your browser settings (security) if you still have problems.

Watching the Videos

“How do I watch the videos?”

You need a movie viewer on your computer. You can choose between:

Windows Media Player (download here)
Quicktime (download here)

Then, you need to choose the desired file format:

Windows PC: [right-click the link] => [choose "Save File As"]
Mac: [click while holding down the control button] => [coose "Download Link to Disk"]

Choose the destination on your hard-drive]=> [click "Save"]
Open the video file with the appropriate movie player

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